Privacy Policy

Our Commitment to Your Privacy

At Compass, we recognize that privacy is important to you. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website and services.

We're committed to being transparent about our data practices and respecting your rights regarding your personal information. This policy applies to information collected through our website and in the course of providing our consulting services.

Information We Collect

Information You Provide Directly

We collect information you voluntarily share with us, including:

• Name, email address, phone number, and company details when you contact us or request our services
• Information included in messages you send through our contact forms or email
• Business information you share during consulting engagements
• Payment information when you engage our services (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Browser type, device information, and operating system
• IP address and general location information
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and exit pages

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze website usage. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party providers who help us operate our website and deliver our services (such as web hosting, payment processing, and analytics). These providers are contractually bound to protect your information.
• Legal Requirements: We may disclose information when required by law, in response to legal processes, or to protect our rights or the rights of others.
• Business Transfers: If Compass is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you've given us explicit permission to do so.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate measures to protect it:

• Secure data transmission using encryption protocols (SSL/TLS)
• Regular security assessments and updates to our systems
• Access controls limiting who can view and process your information
• Staff training on data protection and privacy best practices
• Secure storage with reputable hosting providers

While we implement reasonable security measures, please be aware that no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your information.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Contact form inquiries: Retained for up to two years to respond to your inquiry and follow up as appropriate
• Client project information: Retained for the duration of our engagement plus seven years for legal and business record purposes
• Website analytics data: Aggregated and anonymized after 26 months
• Marketing communications: Retained until you unsubscribe or request removal

When information is no longer needed, we delete it securely or anonymize it so it cannot be linked back to you.

Your Privacy Rights

Under UK data protection law, you have several rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided at the end of this policy. We'll respond to your request within one month.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites.

When you leave our website, we encourage you to review the privacy policies of any sites you visit. This Privacy Policy applies only to information collected by Compass.

Children's Privacy

Our services are directed toward businesses and adults. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected information from someone under 18, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.